Privacy Policy

We welcome you to the Prototechlabs Websites. Prototechlabs takes privacy matters seriously. Therefore, we are providing this notice (“Privacy Policy”) to inform you what type of information we collect from or about you and the way your information is collected, used, retained, protected, disclosed and transferred. By submitting information to us and/or by using our Websites, you give your consent that all information that you submit may be processed by Prototechlabs as described below.

Contact information

If you have any questions about our Privacy Policy or practices, you may contact us via email at If you wish to contact our local offices, please refer to our Locations page for details.

Scope of this privacy policy

This Privacy Policy applies to personal information and other information collected by Prototechlabs or its service providers from or about you when you visit our Websites, open and respond to our e-mails, request information from us, or visit us at trade shows or events.

What type of information does Prototechlabs collect?

Information we collect directly from you: We may collect personal information from you or about you when you:

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“Personal information” for purposes of this Privacy Policy means information that can be used to personally identify you, such as your name, phone number, email, user ID and passwords, billing address, credit card information, shipping address and similar information. You can voluntarily provide personal information in order to register for certain services or features of our Websites, but please keep in mind that unless such information is provided, you may not be able to use a particular feature on the Websites.

Information we collect when you use our Website or services: Prototechlabs Websites, email messages and advertising use “cookies” and other technologies such as web beacons to collect information about you, such as the URL of the website you visited prior to accessing the Websites, what browser you are using, your IP address, or the email you open and/or share. Please refer to our Cookies Policy for further information.

Our use of your information

When you provide us with your personal information, we will use it for the purposes for which it was provided. For example, we will use your personal information to fulfill orders that you place through the Websites, to respond to your request for information or assistance, or to provide you with a subscription service. We may use your personal information collected to contact you regarding a quote you have requested, an order that you placed, or services you received. If you provide us with your email address as part of a transaction or promotion through our Websites, or if you opt-in to receive communications from Prototechlabs, we may periodically send you information about products and promotions and invite you to participate in surveys or to provide feedback. From time to time, we may also send you information on products or services of third parties we believe would be of interest to you. You may unsubscribe, opt out or choose not to receive promotional materials from us by following the instructions in the e-mail you receive or by notifying us as set out in the instructions below.

We may use information collected from cookies and other technologies to improve the performance of the Websites and provide you a more personalized experience.

We may also use the information we collect from or about you to create and manage your online account, to carry out our obligations or enforce our rights arising from any contracts entered into between you and us, to investigate any fraud or other criminal activity, and/or for any other purpose with your consent.

Blogs/Online Posts. Our Websites may provide blogs and access to online forums for our users to provide online comments and other posts. Any information that you disclose in these forums becomes public information and could be used to send you unsolicited messages or for other purposes. You should exercise caution when deciding to disclose your personal information in these forums.

Cool Idea Award Submission. If you choose to submit an application for a Cool Idea Award, your submission is subject to the rules posted. We also require you to enter your personal information on the applicable Websites. We use a third party provider to host your submission, including your personal information. Your submission will then be accessed by our Cool Idea judges and Prototechlabs authorized personnel. The third party service providers may access your information only for the purpose of providing support for the hosted site. All parties who have access to your submission will be required to maintain your information in confidence and only use the information for the purposes for which it is disclosed.

Social Media and Refer a Friend. Our Websites may include social media features, such as the Facebook “Like” button, or other functionality, such as the “share this” button. These features may collect your IP address or the page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy statement of the company providing them.

If you choose to use our referral service to tell a friend about our products, services or promotions, we will ask you for your friend's personal information. You should always obtain the consent of your friend before you pass us their personal information. We will send your friend a one-time communication inviting him or her to visit the Websites. prototechlabs does not store this information, except to the extent permitted by law.

Links to information collected by third-party websites

Our Websites may contain links to third-party websites, such as YouTube or Facebook. These third-party websites may collect and transmit information about you and your use of their services, including information that can be used to identify you personally. Prototechlabs does not control and is not responsible for the collection practices of these third-party websites. Your decision to use their services is entirely voluntary. You should ensure that you are comfortable with how these third-party websites use and share your information by reviewing their privacy policies and/or modifying your privacy settings directly on those third-party websites before electing to use their services.

Information security and retention

While we endeavor to maintain appropriate measures to protect the security, confidentiality and integrity of your personal information, we cannot guarantee the absolute security of personal information and urge users to take every precaution to protect personal information while using the Internet or transmitting information electronically. We have implemented appropriate security measures designed to protect your personal information from unauthorized access or use. Some of these measures include encryption software, firewalls, and use of Secure Socket Layers (SSL) protocols. We offer a two-step verification process when you access your online account. If a password is used to establish and protect your account(s), it is important for you to protect it against unauthorized access. If your password is compromised, notify our Customer Service department as soon as you become aware of any such event. Please refer to our Contact page for the Customer Service department contact information and hours of operation in each of our local offices. Prototechlabs retains your personal information for as long as needed to provide you services. In the event you wish to delete your personal information, please contact us as set forth below. Even after we discontinue using your personal information to provide you services, we still may retain, use and disclose your information as necessary for our internal business purposes or in order to comply with our legal, compliance or other regulatory obligations.

Accessing and updating your information

In the event you wish to access your personal information to update or correct this information, you may send an email to with your request and Prototechlabs will make a good faith effort to promptly process your request.

Changes to this privacy policy

We may update or amend our Privacy Policy, from time to time, as we deem necessary. When updates or amendments are made, we will post the revision date at the top of the document. Please consult this Privacy Policy regularly so you remain aware of what information we collect, how we use it and under what circumstances we may disclose it.

Cookies policy

This Cookies Policy applies to the use of cookies by or on behalf Prototechlabs. and its subsidiaries on any websites and branded pages on third party platforms (such as Linked In or Facebook) or within any emails, subscription services or advertising. It should be read together with our Privacy Policy and Conditions of Use.

Your consent to the use of cookies

By using Prototechlabs websites, you are consenting to our use of cookies in accordance with this Cookies Policy. If you do not agree to our use of cookies in this way, please refer to the paragraph below regarding managing or deleting cookies.

What are cookies?

Cookies are files containing a small amount of data, usually a unique string of letters and numbers. They are commonly used throughout the Internet and are placed on your computer or tablet when you visit a website (including the Proto Labs websites). This allows the website that issued the cookie to recognize your visit from those of other users of the website.

What do we use cookies for?

When you enter the Prototechlabs websites, we may automatically collect information, where available, about your computer, such as your IP address, operating system and browser type. You do not have to register on our websites before we can collect this type of information. Such information does not by itself identify you personally.

The information collected in cookies is used and analyzed to improve the performance of the Prototechlabs websites and make it more compatible with the technology used by our visitors’ devices, to customize your experience on the Prototechlabs websites, to develop other features of the Prototechlabs websites and to provide access to the services you request. Information from cookies and technologies or about website usage is not combined with information about you from any other source.

Contact us

If you have any questions about our Privacy Policy or practices, you may contact us via email at If you wish to contact our local offices, please refer to our Locations page for details.

Changes to this cookies policy

We may update or amend our Cookies Policy, from time to time, as we deem necessary. When updates or amendments are made, we will post the revision date at the top of the document. Please consult this Cookies Policy regularly so you remain aware of how Proto Labs Sites are using cookies and other technologies.